The customer retention rate for omnichannel is 90 percenthigher than for a single channel when a business has a solid omnichannel strategy for the business.
The reinvention of the D2C business is all about building an intimate understanding of your customers in much the same way as the neighborhood store but through technology and digital experience.?
The future of Kiranas is not a question of physical stores versus online stores, but how digitization can complement both, taking the omnichannel route.
Omnichannel CX is a unified approach to customer service that engages customers across multiple touchpoints, such as phone, email, social media, chat, and more.
As customers travel across the sales funnel, omnichannel marketing enables a more significant customer experience by integrating branding, message, and online and physical touchpoints seamlessly.
With most consumer cohorts increasingly becoming more environmentally conscious, polluting segments face greater scrutiny from customers, investors, shareholders, and other stakeholders.
The user journey has changed many folds. Google with its set of product suites like Google My Business, Youtube, cloud platforms, shopping platforms, etc. is enabling retailers to make that transition towards manifesting a digital transformation.
LOGIC ERP is one of the most accepted and widely used ERPs for apparel, footwear, and fashion verticals for manufacturing to WMS and retail supply chain for end-to-end solutions for retail and POS, dealer distributions, marketplace as well as e-commerce.
Phygital is the new normal, and successful brands will be the ones that embrace digital technologies much before others to deliver a flawless omnichannel experience to customers.
